The Ministry of Health said it will conduct client satisfaction surveys in government hospitals. The surveys, the ministry, have inspired by the continued complaints from patients who say have been mistreated at the government health facilities.

Dr. Martin Ssendyona, the acting Commissioner Standards, Compliance, and Patient Protection at the health ministry said similar surveys have been conducted as a response to customer reports.

Dr. Ssendyona said the ministry is planning to institutionalize client satisfaction surveys in all government hospital in the country.

Dr Kenneth Mutesasira, the Technical Officer for Quality of Care and Service Delivery at the WHO Uganda office, said that the ministry needs to adopt the global patient safety action plan.

He said that from the plan, the ministry can frame a localized version for the national patient safety action plan to guide them. The bigger aim, he said, is to ensure that no one gets harmed in healthcare.

The World Health Organization has recently raised red flags that there is limited information on levels of patient engagement in hospitals in many countries in Africa.